Business Fibre is a dedicated line to your premises, the same speed in both directions, with a service level written into your agreement. It’s what you move to when the internet going down stops being an annoyance and starts being a cost.
Dedicated, not shared
Same speed both ways
SLA that pays out
PRICES
$0 install on 36 months. Static IP included on every plan.
Same fibre, different commitments. Pick the tier that matches how much downtime your business can absorb.
| Silver SLA | Gold SLA | |
|---|---|---|
| Uptime target | 99%Allows about 7 hours 12 minutes of unplanned downtime in a 30-day month. | 99.95%Allows about 22 minutes of unplanned downtime in a 30-day month. |
| Restoration target | 24 hoursCounted from when you report the fault. | 4 hoursCounted from when you report the fault. |
| Support | Business hours9am to 6pm, Monday to Friday, excluding Victorian public holidays. | Priority NOC, on-callBusiness hours support, plus priority after-hours handling of faults through our Network Operations Centre. |
| Service credits | A day’s fee for each day downIf an outage runs past 24 hours, we credit a full day’s access fee for each day it’s down, rounded up. A 25-hour outage is credited as two days. | A full month creditedIf any outage isn’t restored within 4 hours of you reporting it, that month’s access fee is credited in full. |
| Static IP | IncludedA static IP address on every Business Fibre service. | IncludedA static IP address on every Business Fibre service. |
| Price | From $279 a month250 Mbps on a 36-month term. Minimum total $10,044. Prices include GST. | From $319 a month250 Mbps on a 36-month term. Minimum total $11,484. Prices include GST. |
Service levels are guaranteed in your Business Fibre agreement. Full terms are in the Service Level Agreement and the critical information summary.
The things businesses ask before they switch to Business Fibre.
Ask us about your siteBoth tiers run on the same fibre. Silver has a 99% uptime target, a 24-hour restoration target and support in business hours. If an outage runs past 24 hours, we credit a day’s fee for each day it’s down. Gold has a 99.95% uptime target, a 4-hour restoration target and priority after-hours handling through our Network Operations Centre. If an outage isn’t restored within 4 hours, that month is credited in full. You choose the tier for each service, and the switch above the plans shows the price for each.
Yes. Every Business Fibre plan is the same speed both ways, so your uploads are as fast as your downloads. That matters for offsite backups, video calls, cloud file sync and remote access.
The prices on this page are per month, including GST, on a 36-month term with $0 install. We also offer 24 and 12-month terms. They cost more each month and come with an install fee, so talk to us and we’ll quote your site.
Yes. Every Business Fibre plan includes a static IP address at no extra cost, so VPNs, remote access and self-hosted services work without CGNAT getting in the way.
These speeds are beyond what most small business routers can handle. To get the full speed of your plan, you’ll need a firewall and switching gear rated for multi-gigabit throughput. If you’re not sure your equipment is up to it, your IT provider can advise, or ask us when we quote your site.
Splice doesn’t offer dark fibre. Rural Fibre Co, which builds and runs the network, can design a custom dark fibre link between your sites.
Dark fibre from Rural Fibre CoOur hardware
Your connection runs on two pieces of hardware: an ONT, where the fibre ends inside your building, and a Nokia Beacon 9, which handles your routing and Wi-Fi. The Beacon 9 comes with every Business Fibre plan. It’s optional, so you’re welcome to use your own equipment instead.
What we install, included at $0.
Bigger plan? Run your own router, switching and firewall through the ONT.
LET’S TALK BUSINESS
Our business specialists are ready to help you get your business connected.
Business support hours
Weekdays
9am to 6pm
Weekends
Closed
