Splice Residential Fibre is delivered over Rural Fibre Co's fibre to the premises network.
To recieve this service you must be inside the Rural Fibre Co footprint - check availability at splice.au.
Typical busy period speeds
The busy period is 7pm to 11pm, when most people are online and speeds are typically at their lowest. These are the speeds we expect a typical customer to get in that window.
Speed plan | Basic Value | Everyday Streamers | Family Fast | Maxxed Out |
|---|---|---|---|---|
Plan speed tier | 50 / 20 Mbps | 500 / 500 Mbps | 1000 / 1000 Mbps | 2500 / 2500 Mbps |
Typical busy period speed (7pm-11pm) | Speeds are not yet available due to small network size, testing ongoing. | Speeds are not yet available due to small network size, testing ongoing. | Speeds are not yet available due to small network size, testing ongoing. | Speeds are not yet available due to small network size, testing ongoing. |
Suited to | 1-2 people. Browsing, email, social media and HD streaming. | 4-6 people. 4K streaming on several devices, video calls and large file uploads. | 6-9 people. Multiple 4K streams, online gaming and large downloads/uploads. | 9+ people. Heaviest use - 4K/8K streams and very large transfers. |
Speeds are shown as download / upload. Plan speed tiers are the maximum possible speed available off-peak (11pm to 7pm). Typical busy period speeds are measured to your premises, not inside it, and not all customers will receive them at all times. Suggested uses and people numbers are indicative only.
Things that can affect your speed:
Wi-Fi, which is slower and less reliable than a direct Ethernet cable. (a a central, open router spot away from appliances helps)
The router, cabling and devices you use, the wiring inside your premises, and how many devices are online at once.
Demand on our network, and how busy the sites and services you use are.
Your equipment can limit your speed. The router supplied is intended to support your plan speed, but not all equipment reaches the full speed of the higher plans, particularly over Wi-Fi. For best results connect by Ethernet cable, or add more access points throughout your property.
Power failures, phone calls and emergency 000
Your service will not work during a power failure. Fibre equipment at your premises needs mains power, so your connection will stop working until power is restored.
Splice Residential Fibre is an internet-only service. It does not include a home phone service, so you cannot make calls over it - including calls to emergency 000. Keep a charged mobile available and check it has coverage at your address. Wi-Fi calling may be available but should not be relied upon during an emergency.
You cannot transfer an existing home phone number to Splice. You should arrange with a VOIP provider to keep your number before you cancel your current service.
Medical alarms, security alarms and Priority Assistance
Before you connect, contact the provider of any medical alert, back-to-base security alarm, lift phone, fire indicator panel or autodialler at your premises. Ask whether it will work on a fibre internet service, and what alternatives are available if it will not. These devices will not work during a power failure, and our service does not carry voice calls, so also arrange a backup such as a mobile connection where possible for critical connectivity.
Splice does not offer Priority Assistance. If someone at your premises has a diagnosed life-threatening medical condition and relies on a home phone service, you should use a provider that offers Priority Assistance services, such as Telstra.
Pricing, contract terms, complaints and Telecommunications Industry Ombudsman details are in the Critical Information Summary and Standard Form of Agreement at splice.au/legal. For help or an accessible format, call 1800 SPLICE.
© Splice Internet 2026