1. Verifyng your identity in high-risk customer transactions

High-risk customer transactions may result in:

• losing access to your service

• a change in or disclosure of the your personal, business or account security information

• adding or removing an authorised representative; or

• an additional ongoing or large one-off charge being added to your account.

We will use ID processes to verify your identity before we allow any high risk transactions.

2. Reporting fraud

If you suspect your telecommunications service or account has been subject to fraud, you should immediately report the activity to us and to your financial services provider.