What can I do in the app?

• Check your address: enter your address and get a straight answer in seconds. If we can’t reach you yet, we’ll let you know as soon as we can.

• Sign up and track your order: pick your plan, choose an install date that suits you, and follow your order all the way through to connected.

• Switch from another fibre provider: already on an existing nbn fibre service? You could be connected in as little as 15 minutes.

• See your services: check your plan and service details at a glance.

• View and pay your bills: see your payment history and pay your bill, with a few easy ways to pay.

• Order new services: add another service and book your installation.

• Manage more than one account: look after more than one account in the same app if you need to.

• Talk to a local: search our help articles or message our Australian-based support team straight from the app.

How do I get the app?

The Splice app is out now on Google Play for Android or the Apple App Store.

How do I sign in?

Enter your mobile number or email address, and we’ll send you a code to confirm it’s you. Enter the code in the app and you’re in.

Code not turning up? Check you’ve entered your details correctly, and if you used your email, have a look in your junk folder. You can also ask for a new code.

When can I message the team?

Our team is available for chat on weekdays from 9:30am to 12pm and 1pm to 6pm. Outside those hours, you can email us at support@splice.au and we’ll get back to you.

Something not working?

First, make sure you’ve got the latest version of the app from Google Play or the App Store If you’re still having trouble, get in touch with our team and we’ll sort it out.