Getting connected to Splice NBN takes a few steps, and how many depends on what's already at your premises. Here's an overview of the whole process, from checking your address to getting online.

Step 1: Check your address
Enter your address on our website to see which Splice service is available. Splice NBN is available on NBN Fibre to the Premises (FTTP) connections, and on Fibre to the Node (FTTN) connections that are eligible for an upgrade to FTTP. See How do I know if my property can connect?

Step 2: Choose a plan and sign up
Choose your Splice NBN plan and complete your order. If you're upgrading from FTTN, you'll need a plan of 500/50 or faster. We'll confirm your order and keep you updated at every stage. See Keeping you updated during your Splice NBN connection.

Step 3: Installation (if needed)
What happens next depends on your premises:

• Existing FTTP connection box: Usually no installation is needed. Skip to step 4.

• New to FTTP: An NBN Co technician will visit to install the fibre and connection box. We'll book the appointment with you. See How to book your Splice NBN installation appointment and What to expect during your Splice NBN installation.

• Upgrading from FTTN: NBN Co will make two visits: one to assess the work, and one to install your FTTP connection. Your existing service keeps working until your new connection is ready.

Step 4: Activation
Once any installation is complete, we'll activate your service and let you know it's live. Services typically activate within 1-24 hours.

Step 5: Set up your internet
Connect your modem to the NBN connection box and you're online. See How to set up your Splice NBN internet.

How long does it all take?
If you already have an FTTP connection box, you could be online within 1 hour but it may take up to 24 hours. If an installation is needed, it depends on NBN Co appointment availability and the work required at your premises. We'll give you an expected timeframe once your order is placed.

Are there any costs?
Most standard installations are free, though some premises are subject to NBN Co charges. See Is there any cost to install Splice NBN?

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