Once we've let you know your Splice NBN service is active, you're ready to set up. It only takes a few minutes.
Before you start
You'll need:
Your NBN connection box, plugged into power and switched on.
Your modem and its power supply.
An Ethernet cable (usually included with your modem).
Step 1: Connect your modem to the NBN connection box
Plug one end of the Ethernet cable into the port on your NBN connection box, and the other end into the WAN or Internet port on your modem.
If your connection box has more than one port (labelled UNI-D 1 to UNI-D 4), use [UNI-D 1 / the port listed in your activation email].
Step 2: Power on your modem
Plug in your modem and switch it on. Give it a few minutes to start up and connect.
Step 3: Connect to your WiFi
If using a Splice modem: Your WiFi name and password are on the information panel on your modem. Connect your devices to your WiFi network, and you're online.
Using your own modem?
Set your modem's WAN connection to:
Connection type: IPoE / DHCP
VLAN: None
Not working?
Check that the lights on your NBN connection box show it's powered on and connected, and that the Ethernet cable is firmly plugged in at both ends. Then restart your modem. If you're still not online, see Internet not working? Quick troubleshooting guide for Splice NBN or get in touch:
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