If your premises needs an NBN installation, Splice books the appointment with NBN Co for you. You don't need to contact NBN Co directly.

When does booking happen?
Choose one: You'll pick an appointment time when you sign up. Available times come from NBN Co and depend on technician availability in your area.

If your premises already has an FTTP connection box, you usually won't need an appointment. We'll let you know if one is required.

Choosing a time
NBN Co appointments are booked in 8am-12pm and 1pm-5pm windows. Someone aged 18 or over will need to be home for the whole appointment, so choose a time that works for that.

FTTN upgrades
FTTN upgrades need two NBN Co visits. We'll book the first visit with you, and the second will be arranged after NBN Co has assessed the work needed. We'll confirm each date with you.

Need to reschedule?
Contact us as soon as you can, ideally at least 3 business days before your appointment, and we'll find a new time with NBN Co. If an appointment is missed or cancelled at short notice, NBN Co may charge a fee. We'll let you know if this applies.

If NBN Co needs to reschedule, we'll contact you with a new time.

Get in touch