Do I need an installation?
It depends on what's already at your premises:

• You already have an NBN FTTP connection box: Usually no technician visit is needed. We'll activate your service on the existing equipment and let you know when it's ready.

• Your premises is new to FTTP: An NBN Co technician will need to visit to install the fibre and connection box. This includes new homes and FTTN upgrades.

Before the appointment

• Make sure someone aged 18 or over will be home for the whole appointment.

• Think about where you'd like the connection box inside. It needs to be near a power point, and ideally close to where you'll put your modem.

• Make sure the technician can get to the outside of your home where the fibre will come in, and that pets are secured.

• If you're renting, get your landlord's permission beforehand, as the installation involves drilling and sometimes digging.

On the day
The NBN Co technician will:

1. Confirm where the equipment will go with you.

2. Run fibre from the street to your premises, usually through existing conduit or a new underground or aerial path.

3. Install a small box on the outside of your home, either a utility box or a Premises Attachment Point.

4. Install the NBN connection box inside and connect it to power.

5. Test the connection before they leave.

Installations usually take [X hours], but can take longer if extra work is needed.

Upgrading from FTTN?
FTTN upgrades involve two NBN Co technician visits. At the first, the technician checks your existing connection and plans the work. The second is the installation itself. Your existing FTTN service keeps working until your new FTTP connection is ready.

After the installation
Once NBN Co confirms the installation is complete, we'll activate your service and let you know. Then you can set up your internet.

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