Splice NBN is available on NBN Fibre to the Premises (FTTP) connections. If your address is on Fibre to the Node (FTTN) and is eligible for NBN Co's fibre upgrade program, you can order a free upgrade to FTTP along with your Splice NBN service.

What's involved in installation?
If your address already has an FTTP connection box, there's usually nothing to install, and we'll activate your service on the existing equipment. If your premises is new to FTTP, an NBN Co technician will need to visit to install the fibre and a connection box. Splice will organise this with NBN Co and let you know what to expect.

When might there be a cost?
A small number of premises are subject to charges from NBN Co:

• New Development Charge: If your home is in an area NBN Co classifies as a new development and is being connected to the NBN for the first time, NBN Co applies a one-off New Development Charge (NDC) of $300.00 (incl. GST). This usually applies to brand-new homes and subdivisions.

• Non-standard installation: If your premises needs extra work to connect, such as a longer or more complex cable run, NBN Co may charge for it. These costs are quoted case by case.

• 4-port connection box: New fibre connections, including FTTN upgrades, come with a single-port NBN connection box at no cost. If you'd like a 4-port connection box, which lets you run up to four separate services through one box, NBN Co charges a one-off fee: $110 for a new fibre connection or upgrade, or $300 to replace an existing connection box. This fee is waived if you have more than one active NBN service at the premises.

If any of these charges apply to you, we'll let you know and get your approval before going ahead. Splice passes along NBN charges at cost.

Does Splice charge any setup fees?
Splice does not charge any additional activation or setup fees for Splice NBN. If you need a modem, see our plans page for options.

I'm on FTTN. Can I upgrade to fibre?
If your address is eligible for NBN Co's fibre upgrade program, you can order an upgrade to FTTP with your Splice NBN service. A standard upgrade installation is free, but you'll need to choose a Splice NBN plan of [500/50] or faster. 

The upgrade involves two visits from an NBN Co technician: one to check your existing connection and plan the work, and a second to install the fibre and connection box. If NBN Co decides your upgrade needs non-standard work, we'll let you know about any costs before going ahead.

I'm renting. Who pays?
The New Development Charge only applies the first time a property is connected, so the next tenant won't pay it. If you're renting, it's worth asking your landlord or property manager whether they'll cover it. You'll also need your landlord's permission before any installation or upgrade that involves work at the property, as this can include drilling and sometimes digging.

Need to get connected?
Check availability in your area, or get in touch: