Who is NBN Co?

NBN Co is the government-owned company that builds and runs the National Broadband Network, the wholesale network that most Australian internet providers use to connect homes and businesses. NBN Co doesn't sell internet directly to customers. Instead, providers like Splice buy access to the network and look after everything else: your plan, your bill, your equipment and your support.

How does Splice work with NBN?

Splice Internet now offers NBN plans to homes and businesses with an NBN fibre to the premises (FTTP) connection in selected areas. NBN Co maintains the network in the street and the fibre connection to your premises, and Splice takes care of the rest, including your plan, billing, router setup and support.

Which NBN connections does Splice support?

Our NBN plans are for fibre to the premises (FTTP), where fibre runs all the way to your home or business. If your premises already has an FTTP connection, you can sign up straight away.

If you currently have a fibre to the node (FTTN), fibre to the curb (FTTC) or hybrid fibre coaxial (HFC) connection, you may still be able to join Splice. NBN Co is upgrading many of these premises to FTTP, and if yours is eligible, you can sign up with us and we'll arrange the upgrade as part of your order.

We don't offer plans on fixed wireless or satellite, or on FTTN, FTTC or HFC connections that aren't eligible for an FTTP upgrade. We made this choice because we only want to sell services that deliver the full-fibre experience our customers expect from Splice.

How does the FTTP upgrade work?

When you check your address on our website, we'll let you know if your premises is eligible for an upgrade. If it is, you'll choose a Splice NBN plan and we'll place the upgrade order with NBN Co for you.

An NBN technician will then run fibre from the street to your premises and install a new NBN connection box. The upgrade is typically free for a standard install at eligible premises when you order a qualifying plan.

You can keep your previous service active with your current provider until your Splice NBN service is activated.

Where is Splice NBN available?

NBN divides Australia into regions, each connected to providers at a location called a Point of Interconnect (POI). Splice is starting with the Traralgon POI, which covers Traralgon and a number of surrounding Gippsland communities, and we plan to add more areas over time.

You don't need to know which POI you're on. Just check your address on our website and we'll tell you whether Splice NBN is available.

What's the difference between Splice Fibre and Splice NBN?

Both are full fibre connections, but they run on different networks. Splice Fibre runs on the network built and operated by our infrastructure partner and parent company, Rural Fibre Co, in parts of Gippsland that have been underserved by other networks. Splice NBN runs on NBN Co's FTTP network, which lets us reach customers outside Rural Fibre Co's footprint.

When you check your address, we'll show you what's available. If Rural Fibre Co's network reaches your premises, we'll offer our Splice Fibre plans. If your premises has NBN FTTP in an area we service, we'll show you our NBN plans.

Who do I contact if something goes wrong?

Contact us, not NBN Co. Whether you're on Splice Fibre or Splice NBN, Splice is your single point of contact. Our Australian-based team will troubleshoot with you and, if the fault is on the NBN network, we'll raise it with NBN Co and keep you updated.

You can contact us via: