Still have a service with us?
To cancel your service please call our team on 1800 775 423
What we delete and keep
Once we’ve confirmed it’s you by phone or email, we’ll action your request within 10 business days.
What we delete
Your Splice app login
Your marketing preferences
Your app usage data
What we’re required to keep
Records of your service
Billing and payment records
Records of any complaints
IP address allocations, session logs and usage volumes*
Anything else we’re required to keep under our legal or regulatory obligations
We keep these records for up to 7 years to meet our legal and regulatory obligations.
*We don’t keep your content or web history.
Ask us to delete your account
Use the same details you have on your account so we can find it. We’ll confirm it’s you before we action the request..
We’ll only use these details to find your account, check it’s you and handle your request. Read our Privacy and Credit Reporting Policy.
Prefer to talk it through? Call 1800 775 423, weekdays 9:30am to 12pm and 1pm to 6pm.