LEGAL

The fine print, all in one place.

Critical Information Summaries, policies and terms. If anything here doesn’t make sense, call or chat with us and we’ll explain it in plain English.

LEGAL

The fine print, all in one place.

Critical Information Summaries, policies and terms. If anything here doesn’t make sense, call or chat with us and we’ll explain it in plain English.

LEGAL

The fine print, all in one place.

Critical Information Summaries, policies and terms. If anything here doesn’t make sense, call or chat with us and we’ll explain it in plain English.

Promotions

Black Friday Terms & Conditions (BLACK15)

Hazelwood South Installation Promotion

Mates Rates

Rollout Installation Promotion

Splice Trial Promotion — Hazelwood North

Archived promotions

Churchill60 Promotion (Archived)

Hazelwood North Installation Promotion (ended)

Mates Rates (Archived, October 2026)

Traralgon West Extension Installation Promotion (ended)

Traralgon West Installation Promotion (ended)

Router Statements of Compliance

Nokia Wi-Fi Beacon 3.1: Statement of Compliance

Nokia Wi-Fi Beacon 4: Statement of Compliance

Nokia Wi-Fi Beacon 9: Statement of Compliance

Key Facts Sheets

Key Facts Sheet: nbn® Residential Services

Key Facts Sheet: nbn® Small Business Services

Key Facts Sheet: RFC Residential Fibre Services

Archived Key Fact Sheets

There are no earlier versions here yet.

Critical Information Summaries

Critical Information Summary: nbn® Residential Service

Critical Information Summary: nbn® Small Business Service

Critical Information Summary: RFC Business Fibre Service

Critical Information Summary: RFC Residential Fibre Service

Archived Critical Information Summaries

Critical Information Summary: RFC Business Fibre Service (July 2026, Superseded)

Critical Information Summary: RFC Residential Fibre Service (April 2026, superseded)

Critical Information Summary: RFC Residential Fibre Service (June 2026, Superseded)

Critical Information Summary: RFC Residential Fibre Service (October 2025, superseded)

Customer Support

Authenticating your identity, and reporting fraud

Complaints Handling Process

Domestic and Family Violence Statement

Payments Assistance Policy (Full Policy)

Payments Assistance Policy (Summary)

Agreements and Policies

Acceptable Use Policy

Major Outage Policy

Privacy and Credit Reporting Policy

Service Level Agreement

Standard Form of Agreement

Splice. A bit more local.
Splice. A bit more local.
Splice. A bit more local.

Call 1800 775 423

Weekdays 9:30am to 12pm and 1pm to 6pm.

*Compared with other nbn® connection types. Source: ACCC Measuring Broadband Australia, June 2024.

*Compared with other nbn® connection types. Source: ACCC Measuring Broadband Australia, June 2024.

†At eligible addresses. Your address check shows what it costs at your place.

†At eligible addresses. Your address check shows what it costs at your place.

‘nbn’, ‘business nbn’ and nbn logos are trade marks or registered trade marks of nbn co ltd and used under licence.

‘nbn’, ‘business nbn’ and nbn logos are trade marks or registered trade marks of nbn co ltd and used under licence.

© Splice Internet Pty Ltd ABN 83 682 918 083. Prices include GST unless marked ex GST.

© Splice Internet Pty Ltd ABN 83 682 918 083. Prices include GST unless marked ex GST.